FAQs

Yes, we take a deposit to cover loss or excessive damage to the bike. We also take a copy of some ID when you hire the bike (passport or Driving Licence).

We accept payment by BACS transfer and via Paypal. Details will be included in your invoice when you complete your booking.

When you hire a bike this includes bike, helmet, repair kit, spare tube pump and lock. If you also hire a guide this includes guide fees and guides transport to and from the ride.

Wear whatever is comfortable and appropriate for the weather forecast. Padded cycling shorts will make the ride more comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable. We recommend long sleeves in case there are bushes beside the trail.

You will be sent a kit list when you make your booking. We will provide a helmet when you hire the bike. You should bring a lightweight waterproof jacket, warm jumper, and water bottle. You will need a packed lunch and some snacks in case you get hungry. We recommend you wear trail shoes or sturdy trainers when riding. Remember sun cream and your camera. You may wish to bring a change of clothes for after the ride.

The best ride for you will depend on your experience, fitness and what you would like to see during the ride. We can help advise on the routes available. We can also design a bespoke itinerary for your requirements. If in doubt get in touch and we can advise.

This depends on which ride you would like to do. Our rides are aimed at normal, recreational riders – not elite athletes. The details for  each ride will give you a clear idea of the distance, ascent and time involved. Get in touch if you need any advice.

We have both full-suspension and hardtail Mountain Bikes from brands like Giant, Cube, Specialized Vitus and Pyga. All our bikes are maintained and serviced to a high-standard. Please get in touch if you would like more detailed specifications.

If you are not able to make it for your booking you must let us know as soon as possible. Where we are able, we will transfer your booking to another convenient date. If you cancel your booking the following cancellation charges will apply:

1. 14 days or more before the Departure Date – loss of deposit.
2. Less than 14 days before the Departure Date – loss of 100% of total trip cost.

If we are forced to cancel your trip you will be entitled to a full refund.

Of course. After all, it’s meant to be an adventure! There are lots of more sheltered options to ride in bad weather. You will be notified the week of your trip if there are changes due to weather. So far we have never had to cancel a day riding due to weather.